****** - Verified Buyer
4.5
We bought this product in June 2020. In October 2020, I was cooking rice on the left front burner, brought the water to boil, then turned it to Lo to simmer. The element stayed red. The rice stayed at a rapid boil. If I'd turned my back, it would have been on fire in 5 minutes. Any setting on this burner, at either the small or large element halves of the dial, goes to full blast now, because somewhere inside this appliance, the electronics have failed. After four months of use. I called GE this morning (Saturday), told them about it, suggested they needed to do a national recall or someone was going to die. This is akin to selling a car with faulty brakes or, better comparison, an explosive gas tank (remember the Pinto?). I was told this was a matter for customer relations, they'd be in Monday, call back then. No one took my name or number, no one really seemed to care. Maybe this is a known issue at GE, and the few bucks they save per unit on cheaper electronics is enough to pay for the occasional death settlement. Or maybe they figure they'll never lose a case. They're GE, after all.
